Resident Experience & Leasing Specialist

Socket.dev; Milton (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical Insurance

Dental Insurance

Flexible Spending Accounts

Life Insurance

401K with match

Robust PTO and holidays

Volunteer days

Disability and parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to enhance resident experiences, manage inquiries, and guide applicants through leasing, move-in, and renewal processes. You will engage prospects, respond to residents, and coordinate life-cycle events while upholding Exceptional Living policies.

The role emphasizes strong communication, office software proficiency, and the ability to maintain positive relationships with residents, prospects, and management teams across

Qualifications

• High School diploma or GED required.
• Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
• Strong people management and leadership skills
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies.
• Deliver high levels of resident experience through responsive, consistent, positive interactions.
• Create exceptional living experiences during every customer and resident encounter.
• Attract new prospects through outreach and advertising using our unique selling features.
• Follow up with all qualified prospects, in accordance to company policy.
• Renew residents at end of lease terms where required.

Skills

Customer service

Microsoft Office

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to enhance resident experiences, manage inquiries, and guide applicants through leasing, move-in, and renewal processes. You will engage prospects, respond to residents, and coordinate life-cycle events while upholding Exceptional Living policies.

The role emphasizes strong communication, office software proficiency, and the ability to maintain positive relationships with residents, prospects, and management teams across