Resident Experience & Leasing Specialist

Socket.dev; El Paso (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health Spending Accounts

Company paid life insurance

401K with employer matching

Robust PTO (sick, holidays, vacation,;

Volunteer Days

Disability & parental leave

Job summary

Balfour Beatty Communities is hiring a Customer Experience Specialist in the United States to drive exceptional resident experiences. You will manage inquiries, assist with leasing, move-ins, and renewals, and help residents find the best homes while promoting community engagement.

Join a team focused on outstanding service, with responsibilities across marketing outreach, daily operations, and events coordination to ensure a welcoming, well-maintained living environment.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience.
• Strong people management and leadership skills.
• Excellent interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word, Excel.
• Possession of a valid state issued Driver’s License and safe driving record.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through professional interactions.
• Create exceptional living experiences during customer and resident encounters.
• Attract new prospects to become future residents through outreach and advertising.
• Follow up with all qualified prospects in accordance with policy.
• Renew residents at end of lease terms where required.
• Monitor the prospective resident waitlist and communicate updates.
• Inspect the property regularly to identify deficiencies or issues.
• Prepare property for daily showings and coordinate move-in readiness.
• Conduct pre-inspections on move-ins and move-out inspections using company software.
• Coordinate Lifeworks events and activities as required.
• Understand lease agreements and community policies to assist residents.
• Conduct market surveys to compare competition weaknesses and advantages.
• Understand company software usage and policies.

Skills

Customer service

People management

Interpersonal skills

Communication

Driver's license

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Balfour Beatty Communities is hiring a Customer Experience Specialist in the United States to drive exceptional resident experiences. You will manage inquiries, assist with leasing, move-ins, and renewals, and help residents find the best homes while promoting community engagement.

Join a team focused on outstanding service, with responsibilities across marketing outreach, daily operations, and events coordination to ensure a welcoming, well-maintained living environment.