Resident Experience & Leasing Specialist

Balfour Beatty Communities; Groton (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

FSA & DCA accounts

Company paid life insurance

401K plan with employer matching

Robust PTO (sick, floating holidays, v

Job summary

Balfour Beatty Communities seeks a Customer Experience Specialist to drive exceptional living experiences by managing inquiries, guiding applicants through leasing and move-in processes, and creating engaging resident interactions across our communities.

You will work with prospects, residents, and partners to identify the best homes and ensure a smooth application, lease, renewal and move-out experience, while upholding our Exceptional Living standards.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience.
• Property Management or Hospitality experience preferred.

Responsibilities

• Manage and respond to all community inquiries in line with Exceptional Living policies.
• Deliver high resident experience and satisfaction through professional interactions.
• Create exceptional living experiences during customer and resident encounters.
• Attract new prospects through outreach and advertising using unique selling features.
• Follow up with all qualified prospects per company policy.
• Renew residents at lease end where required.
• Monitor and manage the prospective resident waitlist per policy.
• Inspect the property regularly to identify deficiencies and address them.
• Prepare property for daily showings and oversee model units and amenities.
• Conduct move-in pre-inspections to ensure homes are ready for occupancy and perform move-out inspections.

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

Balfour Beatty Communities seeks a Customer Experience Specialist to drive exceptional living experiences by managing inquiries, guiding applicants through leasing and move-in processes, and creating engaging resident interactions across our communities.

You will work with prospects, residents, and partners to identify the best homes and ensure a smooth application, lease, renewal and move-out experience, while upholding our Exceptional Living standards.