Resident Experience & Leasing Specialist

Small Property Collective; Knoxville (TN); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

KCDC is seeking a Leasing & Resident Services Specialist in Knoxville, TN to greet applicants, manage leases, and coordinate housing certifications. You will handle resident inquiries, maintain accurate records in Yardi, and support daily office operations with attention to detail and customer service.

This non-supervisory role emphasizes professionalism, time management, and effective communication with residents, applicants, and team members in a dynamic housing environment.

Formación

• Knowledge of KCDC policies and housing programs.
• Knowledge of eligibility and rent determinations for rental assistance.
• Proficient in Microsoft Office Suite and Yardi property management software.
• Knowledge of office practices, procedures, and equipment.
• Ability to provide excellent customer service to internal and external customers.
• Ability to explain KCDC policies and procedures clearly.
• Ability to maintain professional relationships with co-workers, tenants, and the public.
• Ability to manage time to meet deadlines and coordinate calendars.
• Ability to write professional letters and emails.

Responsabilidades

• Create a welcoming first impression for visitors, applicants, and residents.
• Deliver responsive resident service by addressing questions and requests.
• Lease available apartments and maintain an active waiting list.
• Keep resident files organized and enter data in Yardi.
• Coordinate housing certifications and document verifications.
• Prepare lease paperwork, notices, and correspondence.
• Support efficient operations by following policies and improving procedures.

Conocimientos

Customer service

Organization

Time management

Communication

Office software

Yardi proficiency

Professionalism

Bilingual Spanish (desirable)

Educación

High School Diploma or GED

Herramientas

Yardi

Microsoft Office

Descripción del empleo

KCDC is seeking a Leasing & Resident Services Specialist in Knoxville, TN to greet applicants, manage leases, and coordinate housing certifications. You will handle resident inquiries, maintain accurate records in Yardi, and support daily office operations with attention to detail and customer service.

This non-supervisory role emphasizes professionalism, time management, and effective communication with residents, applicants, and team members in a dynamic housing environment.