Resident Experience & Leasing Specialist

Balfour Beatty plc; Groton (CT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance 1st ofthe

Health, Flexible Spending and Depedent

Company paid life insurance

401K plan with employer matching

Robust PTO to include, sick, floating

2 Volunteer Days per year

Company paid short-term and long- term

And more!

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to manage property marketing, sales, and resident engagement activities. You will guide prospects and residents through applications, leases, move-ins, renewals, and move-outs, delivering an exceptional living experience.

Regular duties include handling inquiries, maintaining high resident satisfaction, and coordinating showings and lease processes, with a focus on creating memorable first impressions and a seamless residency

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience.
• Property Management or Hospitality experience preferred.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations and communication skills.
• Experience in Microsoft Office – Outlook, Word Excel.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries in accordance with our Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through professional interactions.
• Create exceptional living experiences during every customer and resident encounter.
• Attract new prospects to become future residents through outreach and advertising.
• Follow up with all qualified prospects in accordance with company policy.
• Renew residents at end of lease terms where required.
• Monitor and manage the prospective resident waitlist.
• Inspect the property regularly to identify deficiencies.
• Prepare property for daily showings and conduct model unit visits.
• Conduct move-in readiness inspections and move-out inspections using company software.
• Coordinate and assist Lifeworks events and activities.
• Understand community lease agreements and policies to assist residents.

Skills

Customer service

People management

Communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to manage property marketing, sales, and resident engagement activities. You will guide prospects and residents through applications, leases, move-ins, renewals, and move-outs, delivering an exceptional living experience.

Regular duties include handling inquiries, maintaining high resident satisfaction, and coordinating showings and lease processes, with a focus on creating memorable first impressions and a seamless residency