Resident Experience Ambassador

Balfour Beatty Communities; Mountain Home (ID); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance 1st of 3?

Health, Flexible Spending and Depedent

401K plan with employer matching

Robust PTO: sick, floating holidays, +

2 Volunteer Days per year

Company paid short-term and long-term 

Disability, parental leave

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to drive exceptional living experiences and engage with prospects, applicants and residents. You’ll manage inquiries, lead showings, and guide residents through application, leasing, move-in, renewal or move-out steps to ensure satisfaction.

In this role you’ll collaborate with property teams to optimize resident experiences, participate in Lifeworks events, and uphold our Exceptional Living policies.

Qualifications

• High School diploma or GED required.
• Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred
• Strong people management and leadership skills
• Solid interpersonal, customer relations and communication skills
• Experience in Microsoft Office – Outlook, Word Excel
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions
• Create Exceptional Living experiences during every customer and resident encounter
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy
• Responsible to renew residents at end of lease terms where required
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software
• Create, coordinate, attend and assist with Lifeworks events and activities as required
• Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries
• Conduct Market Surveys to compare competition weaknesses and advantages
• Understand company software usage and policies

Skills

Customer service

People management

Communication

Leadership

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to drive exceptional living experiences and engage with prospects, applicants and residents. You’ll manage inquiries, lead showings, and guide residents through application, leasing, move-in, renewal or move-out steps to ensure satisfaction.

In this role you’ll collaborate with property teams to optimize resident experiences, participate in Lifeworks events, and uphold our Exceptional Living policies.