Resident Experience Concierge

Socket.dev; Mountain Home (ID); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

401K plan with employer matching

Robust PTO

2 Volunteer Days per year

Company paid disability & parental/BI

And more!

Job summary

Balfour Beatty Communities is seeking a Customer Experience Specialist to support property marketing, leasing, and resident engagement. You will work with prospects, applicants, and residents to help find the best home and a positive living experience during residency.

This role involves guiding applicants through the application, leasing, move-in, renewal, or move-out processes while delivering exceptional service at every touchpoint.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience.
• Property Management or Hospitality experience preferred.
• Strong people management and leadership skills.
• Experience in Microsoft Office – Outlook, Word Excel.
• Possession of a valid state issued Driver’s License and safe driving record are required.

Responsibilities

• Manage and respond to all community inquiries, in accordance to our Exceptional Living Policies.
• Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create Exceptional Living experiences during every customer and resident encounter.
• Attract new prospects to become future residents, through outreach and advertising using our unique selling features.
• Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
• Responsible to renew residents at end of lease terms where required.
• Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
• Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
• Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
• Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.

Skills

Customer service

Property management

Hospitality

Communication skills

Microsoft Office

Education

High School diploma or GED

Tools

MS Office Suite

Job description

Balfour Beatty Communities is seeking a Customer Experience Specialist to support property marketing, leasing, and resident engagement. You will work with prospects, applicants, and residents to help find the best home and a positive living experience during residency.

This role involves guiding applicants through the application, leasing, move-in, renewal, or move-out processes while delivering exceptional service at every touchpoint.