Resident Experience & Leasing Specialist

Hunt; Biloxi (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Insurance package

Retirement plan

Job summary

Hunt Military Communities is seeking a Resident Services Specialist to provide comprehensive assistance to residents and coordinate with the property management team. You will manage service requests, maintain resident files, and support retention efforts while upholding company policies.

The role emphasizes exceptional customer service, coordination with management, and ensuring community appearance and compliance across the property. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Business Administration, Property Management, or related discipline preferred.
• Experience in sales preferred.
• Strong written and verbal communication skills and customer service-oriented.

Responsibilities

• Serve as the primary contact for all resident inquiries.
• Coordinate and assist with resident requests with the property management team by entering work orders into YARDI.
• Provide high level of customer service and resolve resident concerns with professionalism and prompt responses.
• Inspect the model and vacant homes to ensure readiness for tours.
• Administer move-in lease documents and home inspections with residents.
• Coordinate notice to vacate, pre-inspections, move-outs, and final inspections; assess damages and deliver final utility bills as applicable.
• Monitor rental account balances and ensure fees and rent charges are correct in YARDI.
• Support community curb appeal and maintain appearance of office, amenities, model, homes, and community.
• Follow up with residents to ensure work orders are completed to satisfaction within a reasonable time frame.
• May perform other duties as needed for Community Director/Manager and Leasing team.
• Participate in monthly functions to assist in resident retention.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Bachelor's Degree (Business Admin/Property Mgmt)

Tools

YARDI

Job description

Hunt Military Communities is seeking a Resident Services Specialist to provide comprehensive assistance to residents and coordinate with the property management team. You will manage service requests, maintain resident files, and support retention efforts while upholding company policies.

The role emphasizes exceptional customer service, coordination with management, and ensuring community appearance and compliance across the property. Strong communication and organizational skills are essential.