Resident Experience & Leasing Specialist

Socket.dev; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical and Dental Insurance

Health accounts

Company paid life insurance

401K with employer matching

Robust PTO

Volunteer days

Disability & parental leave

And more!

Job summary

Balfour Beatty Communities is hiring a Customer Experience Specialist in Augusta, GA. You will handle inquiries, drive exceptional resident experiences, and guide applicants from inquiry through move‑out, ensuring seamless leasing and renewals.

The role focuses on property marketing, resident engagement, and coordinating Lifeworks events while maintaining policy compliance and high service standards.

Qualifications

• High School diploma or GED required.
• Minimum of one year of customer service experience.
• Property Management or Hospitality experience preferred.
• Possession of a valid state issued Driver’s License is required.

Responsibilities

• Manage and respond to all community inquiries in line with Exceptional Living Policies.
• Deliver the highest level of resident experience through professional interactions.
• Create memorable Living experiences during every customer encounter.
• Attract new prospects through outreach and advertising using our selling features.
• Follow up with qualified prospects per the Exceptional Living policy.
• Renew residents at end of lease terms where required.
• Monitor and manage the prospective resident waitlist per policy.
• Inspect the property regularly to identify deficiencies and address them.

Skills

Customer service

Leadership

Interpersonal skills

Communication

Microsoft Office

Education

High School diploma or GED

Tools

Outlook

Word

Excel

Job description

Balfour Beatty Communities is hiring a Customer Experience Specialist in Augusta, GA. You will handle inquiries, drive exceptional resident experiences, and guide applicants from inquiry through move‑out, ensuring seamless leasing and renewals.

The role focuses on property marketing, resident engagement, and coordinating Lifeworks events while maintaining policy compliance and high service standards.