Resident Experience Leader - Leasing & Retention

Hillpointe; Ridgeland (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Hillpointe in Ridgeland, SC is seeking a Resident Experience Manager to lead leasing activities, boost occupancy, and ensure resident satisfaction. You’ll partner with marketing, track applicant progress in CRM and leasing software, and guide the guest service team to maintain service excellence.

Requirements: 2+ years in property management, strong communication and organizational skills, a High School diploma, ability to learn new software, and a valid driver’s license; weekend availability

Qualifications

• Two or more years of property management experience.
• Flexible schedule, including weekends.
• Detail-oriented with excellent organizational and time management skills.
• High School diploma or equivalent.
• Ability to quickly learn new software systems and understand data.
• Experience in leasing, sales, customer service, or related field preferred.
• Strong interpersonal and communication skills.
• Valid driver’s license for travel.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance and ensuring performance standards.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries.
• Identify opportunities for process improvement and offer innovative solutions.
• Stay updated on industry trends and best practices for continuous improvement.
• Ensure resident satisfaction to achieve high retention.

Skills

Property management

Leasing & sales

Customer service

Communication

Interpersonal skills

Flexible schedule

Time management

Driver's license

Education

High School diploma or equivalent

Tools

CRM software

Leasing software

Job description

Hillpointe in Ridgeland, SC is seeking a Resident Experience Manager to lead leasing activities, boost occupancy, and ensure resident satisfaction. You’ll partner with marketing, track applicant progress in CRM and leasing software, and guide the guest service team to maintain service excellence.

Requirements: 2+ years in property management, strong communication and organizational skills, a High School diploma, ability to learn new software, and a valid driver’s license; weekend availability