Resident Experience & Leasing Specialist

Hillpointe; Middleburg (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

Hillpointe is seeking a Leasing Specialist to shape first impressions of our communities. You will lead property tours, deliver outstanding customer service, and showcase the lifestyle and value of the Hillpointe portfolio.

The ideal candidate thrives in a people-centered environment, communicates features clearly to prospects, and can coordinate tours, respond promptly to inquiries, and maintain a welcoming community experience.

Qualifications

• High school diploma or equivalent.
• Previous leasing, customer service, hospitality, or sales experience preferred.
• Strong interpersonal and communication skills.
• Ability to work flexible schedule, including weekends.
• Valid driver's license for property operations and local travel (if required).

Responsibilities

• Greet prospective residents and conduct engaging property tours.
• Highlight community features, amenities, and benefits tailored to the prospects.
• Answer questions and address concerns during tours.
• Coordinate schedules with the Leasing Experience Coordinators to manage tour appointments.
• Provide timely responses to inquiries.
• Maintain cleanliness of community tour paths, amenities, and units to ensure positive appearance.
• Gather prospective resident information and proactively engage and follow-up through phone call, text message, and email communication.
• Assist in creating a welcoming and professional environment within the community.

Skills

Customer service

Communication

Interpersonal skills

Weekend availability

English literacy

Driver's license

Hospitality experience

Education

High school diploma or equivalent

Job description

Hillpointe is seeking a Leasing Specialist to shape first impressions of our communities. You will lead property tours, deliver outstanding customer service, and showcase the lifestyle and value of the Hillpointe portfolio.

The ideal candidate thrives in a people-centered environment, communicates features clearly to prospects, and can coordinate tours, respond promptly to inquiries, and maintain a welcoming community experience.