Resident Experience & Leasing Leader

Hillpointe

Spartanburg (SC)

On-site

USD 42,000 - 60,000

Full time

2 days ago

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Job summary

Hillpointe is seeking a Resident Experience Manager for a Spartanburg, SC community. You will support leasing, resident satisfaction, and revenue goals by executing daily leasing tasks and renewal engagement with prospects and current residents, delivering exceptional service.

The role requires 2+ years in property management, strong communication, and the ability to work weekends. You will use CRM and leasing software to track applicants and coordinate with the guest services team to ensure a

Qualifications

Minimum 2 years of property management experience.
Ability to work a flexible schedule, including weekends.
Detail-oriented with strong organizational skills.
Ability to quickly learn new software systems and interpret data.
Experience in leasing, sales, customer service, or related field preferred.

Responsibilities

Conduct sales and leasing activities to meet revenue and occupancy targets.
Collaborate on marketing strategies and social media to drive traffic and occupancy.
Use CRM and leasing software to track follow up and applicant progress.
Lead and support the guest service team to achieve occupancy goals.
Engage with prospects and residents to ensure satisfaction.
Provide timely responses to inquiries from prospects, residents, and stakeholders.
Identify opportunities for process improvements and innovative solutions.
Stay updated on industry trends and best practices for continuous improvement.
Ensure resident satisfaction to maximize retention each month.