Resident Experience Leader: Leasing & Retention

Hillpointe; Cleveland (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Hillpointe, a real estate development and investment management firm, is seeking a Resident Experience Manager in Cleveland, TN. This role drives leasing activities, resident satisfaction, and occupancy growth while ensuring exceptional customer service.

You will identify operational improvements and implement innovative solutions to improve retention and revenue. The position requires strong interpersonal skills, a flexible schedule including weekends, and the ability to learn new software

Qualifications

• Two+ years of property management experience required.
• Detail-oriented with excellent organizational and time management skills.
• Ability to work a flexible schedule, including weekends.
• Strong interpersonal and communication skills.

Responsibilities

• Conduct sales and leasing activities to meet revenue and occupancy targets.
• Collaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.
• Utilize CRM and leasing software to track follow up and applicant progress.
• Lead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.
• Engage with prospects and residents to ensure their satisfaction.
• Provide timely responses to prospects, residents and internal stakeholder inquiries and concerns.

Job description

Hillpointe, a real estate development and investment management firm, is seeking a Resident Experience Manager in Cleveland, TN. This role drives leasing activities, resident satisfaction, and occupancy growth while ensuring exceptional customer service.

You will identify operational improvements and implement innovative solutions to improve retention and revenue. The position requires strong interpersonal skills, a flexible schedule including weekends, and the ability to learn new software