Resident Experience & Leasing Coordinator

Brighthaven; Long Beach (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Holidays

Job summary

Avanath is seeking an Assistant Community Manager in Long Beach, CA. You will support daily operations, oversee staff in the Community Manager’s absence, handle rent processing, reporting, leasing, and resident relations to maintain high occupancy and service standards.

You will apply LIHTC knowledge, ensure Fair Housing compliance, and maintain accurate ledgers while delivering exceptional customer service to residents and staff.

Qualifications

• LIHTC/Tax Credit program knowledge required.
• Excellent communication skills and dedication to customer service.
• Solid bookkeeping and rent collection experience.
• Understanding of landlord/tenant law.
• Strong knowledge of Fair Housing Laws.

Responsibilities

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secured confidential file for each resident.
• Answering phones, greeting walk-ins and foot traffic.
• Assist with leasing job duties, including touring prospective residents.
• Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.
• Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.
• Assist with Monthly Projection Reporting, inspects vacancies, make-ready apartments and models. Inspects the property for community policy violations, needed repairs and overall landscaping.
• Meets regularly with Community Manager and Regional Manager to discuss community performance.
• Other duties as assigned by Community Manager.
• Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.
• Oversees property operations and staff in Community Manager’s absence.
• Support Leasing Consultants in the leasing of apartments and ensures that Fair Housing guidelines are followed.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Skills

LIHTC knowledge

Communication skills

Bookkeeping

Rent collection

Landlord/tenant law

Fair Housing

Interpersonal skills

Organized

Computer skills

Yardi Voyager

Tools

Yardi Voyager

Job description

Avanath is seeking an Assistant Community Manager in Long Beach, CA. You will support daily operations, oversee staff in the Community Manager’s absence, handle rent processing, reporting, leasing, and resident relations to maintain high occupancy and service standards.

You will apply LIHTC knowledge, ensure Fair Housing compliance, and maintain accurate ledgers while delivering exceptional customer service to residents and staff.