Resident Experience & Lease Growth Specialist

corviascorporateservicesllc; Fort Bragg (NC); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Corvias is seeking a Resident Associate to manage resident transactions from current leases and drive revenue through fee enforcement, lease enhancements, and renewals. You will aim to achieve resident satisfaction and retention across our properties.

The role requires strong customer service, ability to handle move-in/out processes, and proficiency with basic accounting tasks. Weekend/evening availability may be required in a dynamic community environment.

Qualifikationen

• 2+ years of experience in property management, hospitality or customer service.
• Proven ability to retain customers and renew leases or accounts.
• Experience with collections, evictions or fee assessments preferred.
• Ability to resolve complaints using independent judgment and propose options.

Aufgaben

• Build and maintain positive relationships with residents and respond to concerns per policies and fair housing guidelines.
• Handle move-in, move-out, and eviction processes and related paperwork.
• Maintain tenant ledgers and track revenue/expenses for each lease.
• Enforce community policies and educate residents on standards and programs.
• Keep residents informed about events, programs, and initiatives.
• Facilitate lease renewals and cross-community relocation opportunities.
• Organize materials, report defects, and perform spot cleaning as needed.
• Perform general administrative duties such as phones, files, data entry, and reporting.

Kenntnisse

Customer service

Account management

Cross-selling

Communication

Tools

Word processing

Spreadsheets

Database software

Jobbeschreibung

Corvias is seeking a Resident Associate to manage resident transactions from current leases and drive revenue through fee enforcement, lease enhancements, and renewals. You will aim to achieve resident satisfaction and retention across our properties.

The role requires strong customer service, ability to handle move-in/out processes, and proficiency with basic accounting tasks. Weekend/evening availability may be required in a dynamic community environment.