Resident Experience Leader

Bozzuto; Only (TN); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off (20 days)

401k with company match

Tuition reimbursement

Employee resource groups

Job summary

Bozzuto in Tennessee is seeking an Executive Concierge to lead and deliver exceptional resident experiences. You mentor the resident services team, handle escalations and craft memorable events, ensuring a welcoming community.

You will build relationships with residents and prospects, manage front desk operations, leverage social media to boost engagement, and partner with the PM/APM when needed. 2+ years in hospitality required.

Qualifications

• 2+ years' experience in a hospitality, retail, travel or hotel environment.
• Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer's needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto.
• Coaching, mentoring and providing training to other members of the resident services team.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Social media proficiency

Outstanding communication

Professional appearance

Detail-oriented

Customer-focused

Physical ability

Tools

Software proficiency

Job description

Bozzuto in Tennessee is seeking an Executive Concierge to lead and deliver exceptional resident experiences. You mentor the resident services team, handle escalations and craft memorable events, ensuring a welcoming community.

You will build relationships with residents and prospects, manage front desk operations, leverage social media to boost engagement, and partner with the PM/APM when needed. 2+ years in hospitality required.