Resident Experience Specialist: Community Engagement & Tours

Bozzuto; Pennsylvania; In loco; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & wellness benefits

Paid time off (20 days)

401(k) with company match

Tuition reimbursement

Employee resource groups

Descrizione del lavoro

Bozzuto is seeking a Resident Experience Associate in the United States. You will be the first point of contact, creating warm first impressions and building lasting relationships with residents and prospects.

You will pursue tours, coordinate with the leasing team, and host events to foster community, while ensuring a consistently excellent resident experience. The role emphasizes strong communication, a professional appearance, and the ability to manage multiple tasks including social media

Competenze

• 2+ years’ experience in hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.

Mansioni

• Converting leads into community tours by following up with prospects and providing information about the community.
• Coordinating tours with leasing team to drive occupancy.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing events and activities to engage residents and foster community.
• Building brand loyalty and achieving resident retention with a consistently positive experience.
• Generating awareness and excitement via social media.

Conoscenze

Hospitality experience

Excellent communication

Professional appearance

Software proficiency

Attention to detail

Customer-focused

Lifting capability

Descrizione del lavoro

Bozzuto is seeking a Resident Experience Associate in the United States. You will be the first point of contact, creating warm first impressions and building lasting relationships with residents and prospects.

You will pursue tours, coordinate with the leasing team, and host events to foster community, while ensuring a consistently excellent resident experience. The role emphasizes strong communication, a professional appearance, and the ability to manage multiple tasks including social media