Executive Concierge & Community Experience Leader

Bozzuto; Virginia; On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision benefits

Paid time off

401k with company match

Tuition reimbursement

Employee resource groups

Job summary

Bozzuto is seeking an Executive Concierge to lead and deliver exceptional resident experiences, Monday–Friday, 7AM–3PM. You’ll build genuine relationships with residents and demonstrate a home-like hospitality approach across communities.

You will coach the resident services team, coordinate events, and manage front desk operations while ensuring a consistently high standard of care. Bozzuto values teamwork and a welcoming culture.

Qualifications

• Two+ years in hospitality, retail, travel or hotel environments.
• Proficient with social media platforms (Facebook, Instagram) to create engaging content.
• Outstanding written and verbal communication skills.
• Professional appearance and approachable demeanor.
• Comfort with various software, apps and computer programs.
• Detail-oriented with ability to anticipate customer needs.
• Customer-focused mindset and relationship-building skills.
• Ability to lift up to 25 pounds for package handling.

Responsibilities

• Lead by example and coach the resident services team.
• Provide timely assistance to residents and prospects with care.
• Plan and execute events and activities to engage residents.
• Build brand loyalty and drive resident retention through positive experiences.
• Coordinate front desk logs, packages, room reservations and freight elevators.

Skills

Hospitality experience

Social media proficiency

Communication skills

Professional appearance

Software proficiency

Attention to detail

Customer focus

Physical stamina

Job description

Bozzuto is seeking an Executive Concierge to lead and deliver exceptional resident experiences, Monday–Friday, 7AM–3PM. You’ll build genuine relationships with residents and demonstrate a home-like hospitality approach across communities.

You will coach the resident services team, coordinate events, and manage front desk operations while ensuring a consistently high standard of care. Bozzuto values teamwork and a welcoming culture.