Executive Concierge & Resident Experience Leader

Bozzuto; McLean (VA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k match

Tuition reimbursement

Diversity groups

Job summary

Bozzuto seeks an Executive Concierge to lead resident services and deliver exceptional experiences in a hospitality-driven setting. You will coach the team, plan events, and build lasting relationships with residents and prospects, ensuring a welcoming home environment.

You’ll leverage social media to engage residents, maintain meticulous front-desk operations, and coordinate logistics while supporting weekend/evening shifts as needed.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!).

Responsibilities

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto.
• Coaching, mentoring and providing training to other members of the resident services team.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

Skills

Hospitality experience

Social media savvy

Excellent communication

Professional appearance

Tech proficiency

Customer-focused

Lifting up to 25 lbs

Job description

Bozzuto seeks an Executive Concierge to lead resident services and deliver exceptional experiences in a hospitality-driven setting. You will coach the team, plan events, and build lasting relationships with residents and prospects, ensuring a welcoming home environment.

You’ll leverage social media to engage residents, maintain meticulous front-desk operations, and coordinate logistics while supporting weekend/evening shifts as needed.