Multifamily Operations Lead — Resident Experience & KPIs

Kids for the Future; Indianapolis (IN); On-site; USD 57,000 - 69,000; Full time

Benefits offered by this job

PTO 18 days/year

Volunteer PTO

Parental leave

401(k) plan

Health benefits

Gym stipend

Job summary

Birge & Held seeks an Operations Manager to oversee daily operations of several multifamily communities in Indianapolis. You will lead the on-site team, drive resident satisfaction, and ensure financial and service goals are met through strong collaboration with centralized teams.

The role requires at least three years of managerial experience, proficiency with property management software, and a customer-focused mindset. Competitive compensation and benefits are offered.

Qualifications

• Demonstrated passion for customer service.
• Strong interpersonal and communication skills.
• Experience leading a team in a fast-paced setting.
• Proficient with property management software and CRM tools.

Responsibilities

• Oversee day-to-day operations of multiple apartment communities.
• Lead the on-site Customer Experience Team and ensure resident satisfaction.
• Collaborate with Marketing to maintain occupancy and revenue goals.
• Coordinate with Central Property Operations for screenings, renewals and AR support.

Skills

Customer service

Interpersonal skills

Communication

Leadership

Time management

Education

High school diploma or equivalent

Tools

Onesite

Yardi

MS Office

CRM tools

Job description

Birge & Held seeks an Operations Manager to oversee daily operations of several multifamily communities in Indianapolis. You will lead the on-site team, drive resident satisfaction, and ensure financial and service goals are met through strong collaboration with centralized teams.

The role requires at least three years of managerial experience, proficiency with property management software, and a customer-focused mindset. Competitive compensation and benefits are offered.