Onsite Leasing & Customer Experience Specialist

Birge & Held Group LLC; Indianapolis (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO 18 days/year

Volunteer PTO 8 hours/year

Parental Leave up to 3 weeks

Gym reimbursement $25/month

401(k) with employer contributions

Health, dental, vision plans

Employee discounts at Birge & Held

Job summary

Birge & Held Group LLC in Indianapolis, IN is hiring a Customer Experience Associate to act as the first on-site contact for residents and prospects. You will build relationships, explain leasing options, and support smooth move-ins across multiple properties.

The role requires strong customer service, effective communication, and proficiency with property management software such as Onesite or Yardi, plus CRM tools. Join a company investing in communities and people.

Qualifications

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer-focused mindset.
• Strong verbal and written communication skills.
• 1 year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and CRM tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

Responsibilities

• Engage with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.
• Maintain accurate and up-to-date records within the property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational KPIs to leadership.
• Collaborate with central property operations on screening, renewals, and AR/collections.

Skills

Customer service

Interpersonal skills

Communication

1+ year experience

Onesite

Yardi

CRM tools

MS Office

Tools

Onesite

Yardi

CRM software

Microsoft Office

Job description

Birge & Held Group LLC in Indianapolis, IN is hiring a Customer Experience Associate to act as the first on-site contact for residents and prospects. You will build relationships, explain leasing options, and support smooth move-ins across multiple properties.

The role requires strong customer service, effective communication, and proficiency with property management software such as Onesite or Yardi, plus CRM tools. Join a company investing in communities and people.