Resident Experience Coordinator – Luxury Community

Blt Management LLC; Jersey City (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) Plan

Paid time off and holidays

Tuition reimbursement program

Employee housing discount

Job summary

BLT Management LLC is seeking a Resident Services Coordinator for The Beacon in Jersey City, NJ. The role focuses on superior customer service, resident relations, and coordination of move‑in/out, maintenance requests, and communications.

The position requires at least 1 year in property management or coordinating, weekend availability, and a proactive, professional presence to exceed resident expectations.

Qualifications

• Must demonstrate commitment to deliver outstanding customer service.
• 1+ year experience in property management, or coordinating preferred.
• Consistent weekend availability required.
• Must be highly visible, approachable and possess a passion for excellence.
• Self-motivated, trustworthy, and works with limited supervision.
• Ability to set priorities, handle multiple tasks, and meet deadlines.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office.
• High school diploma or GED, College education preferred.

Responsibilities

• Engages in community activities and represents BLT’s local interests by fostering relationships with residents.
• Promptly answers phone calls, requests, and concerns in a professional and timely manner.
• Assists residents with move‑in and move‑out procedures.
• Processes work orders for the maintenance department and follows up to ensure satisfaction.
• Prepares incident reports pertaining to resident issues in line with policies.
• Develops, produces, and coordinates resident communications (newsletters, surveys, notices).
• Ensures community and company policies are followed.
• Reviews resident feedback with upper management and initiates corrective actions.

Skills

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office

Job description

BLT Management LLC is seeking a Resident Services Coordinator for The Beacon in Jersey City, NJ. The role focuses on superior customer service, resident relations, and coordination of move‑in/out, maintenance requests, and communications.

The position requires at least 1 year in property management or coordinating, weekend availability, and a proactive, professional presence to exceed resident expectations.