Resident Services Coordinator

Hyde Park Hospitality, LLC; Jersey City (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus potential

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Holidays

Tuition reimbursement

Housing discount

Job summary

BLT is seeking an experienced Resident Services Coordinator for The Beacon in Jersey City, NJ. You will deliver exceptional customer service, coordinate move-in/out, manage work orders, and communicate with residents to enhance living experiences.

You will maintain policy compliance, prepare notices, and support management in resolving issues while fostering a welcoming, professional atmosphere for residents and staff.

Qualifications

• 1+ year experience in property management or coordination.
• Commitment to deliver outstanding customer service.
• Must be available on weekends.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Engages in community activities and represents the community and BLT’s local interests.
• Promptly answers phone calls, requests, and concerns with professional and timely responses.
• Assists residents with move-in and move-out procedures.
• Processes work orders for maintenance and follows up for satisfaction.
• Prepares incident reports in compliance with policies and standards.
• Develops resident communications including newsletters, surveys, and notices.
• Ensures community and company policies are followed.
• Reviews resident feedback with upper management and supports corrective actions.

Skills

Customer service

Interpersonal communication

Organization

Education

High school diploma or GED

College education preferred

Tools

Microsoft Office

Job description

Location

Jersey City, NJ

Position Summary

BLT is seeking an experienced and dynamic Resident Services Coordinator to join our luxury community The Beacon, located in Jersey City, NJ. The Resident Services Coordinator provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.

Duties & Responsibilities of the Resident Services Coordinator

• Engages in community activities and effectively represents the community and BLT’s local interests by fostering productive community relationships with our residents
• Promptly answers phone calls, requests, and concerns, while responding to all resident inquiries in a professional and timely manner
• Assists residents with move-in and move-out procedures
• Processes work orders for the maintenance department and follows up with residents to ensure satisfaction with the work completed
• Prepares incident reports pertaining specifically to resident issues, in compliance with company policies, procedures, and standards
• Develops, produces, and coordinates resident communications including but not limited to newsletters, surveys, and lease violation notices
• Ensures community and company policies are followed
• Reviews resident feedback with upper management team and ensures appropriate corrective action is taken promptly
• Facilitates professional and friendly atmosphere that exceeds resident expectations

Requirements of the Position of Resident Services Coordinator

• Must demonstrate commitment to deliver outstanding customer service
• 1+ year experience in property management, or coordinating preferred
• Consistent weekend availability required
• Must be highly visible, approachable and possess a passion for excellence
• Self-motivated, trustworthy, and works with limited supervision
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred

Compensation & Benefits

• Competitive Pay of $18-22 hourly with potential for bonus
• Medical, dental and vision insurance
• 401(k) Plan
• Paid time off and holidays
• Tuition reimbursement program
• Employee housing discount at BLT-owned properties

BLT is an equal opportunity employer

Note for Any current BLT Employees:

We encourage employees to remain in their current role for a minimum of 6 months before applying for a new position within the company. Before applying, employees are advised to discuss their application and career goals with their manager.