Resident Experience Lead - Community Operations

Bedrockmanagement; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Defined growth paths

Work across multiple asset classes

Job summary

Bedrock Property Management is seeking an Assistant Community Director for The Flats Off Country Club in Irving, TX. This role focuses on operations support, vendor relations, and data-driven reporting to meet leasing and financial goals.

The ideal candidate will have at least 1 year of multi-family property management experience, strong customer service, and effective communication. Travel and leadership responsibilities help drive occupancy and retention across the community.

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
• Effectively manage staff, operations, and financial performance of your community.
• Be a positive representative of BEDROCK to residents, vendors, and employees.
• Proactive attention to detail, searching constantly for ways to improve your property
• Be an effective listener who offers helpful solutions.
• Possess great energy, enjoy challenges, and constantly set and reach new goals.
• Work alongside the Community Director in achievement of property goals.

Responsibilities

• Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
• Assists in the financial management of the community by creating required daily and weekly reports.
• Abides by federal fair housing standards and all other applicable laws.
• Develops their professional skills, seeking continual growth and learning from mistakes.
• Embodies company policies and procedures in all interactions.
• Present a professional image and effectively represents the company to residents, vendors, and owners alike.
• Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
• Completes consistent and compliant resident files onsite in either electronic and/or hardcopy format.
• Resolves issues in a timely manner with a focus on customer service.
• Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
• Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
• Performs all other duties, as assigned.

Skills

Customer service

Organization

Communication

Leadership

Vendor relations

Financial oversight

Property management

Tools

Property management software

Job description

Bedrock Property Management is seeking an Assistant Community Director for The Flats Off Country Club in Irving, TX. This role focuses on operations support, vendor relations, and data-driven reporting to meet leasing and financial goals.

The ideal candidate will have at least 1 year of multi-family property management experience, strong customer service, and effective communication. Travel and leadership responsibilities help drive occupancy and retention across the community.