Resident Experience Lead (Assistant Community Manager)

Peak Living; Greeley (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

3 Weeks PTO

Holidays and floating holidays

Medical, Dental, and Vision

401k matching

Referral Bonus

Employee Assistance Program

Employee appreciation events

Job summary

Peak Living in Colorado is seeking an Assistant Community Manager to support the Community Manager in the daily operations of our multi-family communities. You will assist with leasing, marketing efforts, and paperwork for new and renewal leases, while helping manage customer service and resident relations.

You will review resident files, collect rents, and support budgeting and occupancy goals, contributing to retention initiatives and overall community success.

Qualifications

• A minimum of three (3) years' experience as an onsite Assistant Community Manager or Leasing Consultant in multi-family housing, hospitality or similar.
• Must posses the ability to deal effectively with customers/residents.
• Must have the ability to communicate in English.

Responsibilities

• Supports the Community Manager in the supervision of all community associates.
• Supports and participates in fulfilling the customer service and leasing.
• Assist and/or support leasing and marketing efforts.
• Assist in preparing all paperwork specific to new and renewal leases.
• Recommend rental rate adjustments or concessions to the Community Manager.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease agreement.
• Assist the Community Manager in resident loyalty and retention initiatives.
• Assist the Community Manager in organizing daily work and community operations.
• Collect, post, and deposit rents/security deposits and other community income.
• Support the Community Manager in maintaining and managing budgeted occupancy, collections, etc.

Skills

Customer service

Communication

Job description

Peak Living in Colorado is seeking an Assistant Community Manager to support the Community Manager in the daily operations of our multi-family communities. You will assist with leasing, marketing efforts, and paperwork for new and renewal leases, while helping manage customer service and resident relations.

You will review resident files, collect rents, and support budgeting and occupancy goals, contributing to retention initiatives and overall community success.