Resident Experience & Guest Relations Lead

Pleasant Springs Healthcare Center; Mount Pleasant (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Pleasant Springs Healthcare Center in Mount Pleasant, TX is seeking a personable Guest Relations Coordinator to ensure residents and guests feel welcome, informed, and supported during their stay.

You will escort new residents, arrange meals and activities, give tours, and collaborate with staff to deliver exceptional service to families and visitors. Strong communication and hospitality skills are essential.

Qualifications

• Excellent interpersonal and communication skills.
• Proactive and attentive to guest and resident needs.
• Warm, welcoming personality and professionalism.
• Organized with event or schedule coordination experience.

Responsibilities

• Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup.
• Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items
• Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services
• Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services
• Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events
• Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure
• Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs
• Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience
• Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services
• Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge
• Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

Skills

Interpersonal skills

Communication skills

Hospitality mindset

Healthcare experience

Customer service

Job description

Pleasant Springs Healthcare Center in Mount Pleasant, TX is seeking a personable Guest Relations Coordinator to ensure residents and guests feel welcome, informed, and supported during their stay.

You will escort new residents, arrange meals and activities, give tours, and collaborate with staff to deliver exceptional service to families and visitors. Strong communication and hospitality skills are essential.