Resident Experience Coordinator — Welcoming & Events

Creative Solutions in Healthcare, Inc.; College Station (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

AD&D and short-term disability

Life insurance

Tuition reimbursement

Paid time off

401(k) plan

Corporate resources

Job summary

Creative Solutions in Healthcare, Inc. is seeking a personable Guest Relations Coordinator to welcome residents and their guests and ensure a comfortable, informed stay.

You will escort new residents, coordinate dining and events, host tours, and support discharge processes while collaborating with all departments. A strong focus on hospitality and clear communication helps create an exceptional care experience for families.

Qualifications

• Excellent interpersonal and communication skills.
• Proactive and attentive to guest and resident needs.
• Warm, welcoming personality and professionalism.
• Organized and skilled at event or schedule coordination.
• Experience in customer service, hospitality, or healthcare preferred, not required.

Responsibilities

• Escort residents to rooms at admission and assist with unpacking and room setup.
• Offer water, snacks, meals (with nurse approval), blankets, pillows, and other comfort items.
• Explain facility amenities including phone/TV use, dining options, activities, and salon services.
• Give tours to families and guests, showcasing amenities and resident-centered services.
• Assist with guest meal arrangements, private dining room setup, and family events.
• Help residents attend activities or engage in in-room leisure.
• Check on residents during rounds to ensure comfort and promptly meet needs.
• Greet visitors, remember names, and ensure an exceptional guest experience.
• Work with all departments to coordinate guest and resident services.
• Assist with discharges: pack belongings, carry items, and provide support.
• Call discharged residents to ensure safe arrival and satisfaction with care experience.

Skills

Interpersonal communication

Customer service

Hospitality mindset

Organizational skills

Job description

Creative Solutions in Healthcare, Inc. is seeking a personable Guest Relations Coordinator to welcome residents and their guests and ensure a comfortable, informed stay.

You will escort new residents, coordinate dining and events, host tours, and support discharge processes while collaborating with all departments. A strong focus on hospitality and clear communication helps create an exceptional care experience for families.