Guest Relations Coordinator

Creative Solutions in Healthcare - South; College Station (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

AD&D

Short-term Disability

Cancer coverage

Tuition Reimbursement

Paid Time Off

401(k)

Job summary

Creative Solutions in Healthcare - South is seeking a Guest Relations Coordinator in College Station, TX. You will welcome residents and guests, coordinate tours and dining, and assist with events and discharge processes to ensure a warm, informed experience.

The role emphasizes exceptional communication, a friendly demeanor, and the ability to anticipate needs of residents and families. A customer-service or hospitality background is preferred, with strong collaboration across departments.

Qualifications

• Must have strong interpersonal and communication abilities.
• Able to anticipate and respond to guest and resident needs.
• Organized with attention to schedules and events.
• Friendly, professional demeanor and reliable team member.

Responsibilities

• Welcome new residents and escort to rooms during admission.
• Provide comfort items and assist with meals as approved.
• Explain facility amenities and services to guests.
• Host tours and showcase resident-centered services.
• Coordinate guest dining, private room setup, and events.
• Support activities, attendance at events, and in-room leisure.
• Make daily rounds to ensure comfort and address needs.
• Greet visitors and maintain exceptional guest experience.
• Collaborate with departments to coordinate guest services.
• Assist with discharges and help with packing belongings.
• Follow up with discharged residents to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Attention to detail

Proactive

Customer service

Hospitality mindset

Healthcare familiarity

Job description

Join Our Team As a Guest Relations Coordinator

Create a Warm and Welcoming Experience for Residents and Guests

We’re Seeking a Personable and Detail-oriented Guest Relations Coordinator to Join Our Growing Team! This Role Is Essential in Ensuring That Residents and Their Guests Feel Comfortable, Informed, and Supported Throughout Their Stay. Success in This Role Requires Exceptional Communication Skills, a Friendly Demeanor, and the Ability to Anticipate and Meet the Needs of Residents and Their Families.

Your Impact As a Guest Relations Coordinator

• Welcome New Residents: Escort Residents to Their Rooms at Admission and Assist with Unpacking and Room Setup
• Provide Comfort: Offer Water, Snacks, Meals (with Nurse Approval), Blankets, Pillows, and Other Comfort Items
• Orient Guests: Explain Facility Amenities Including Phone/Tv Use, Dining Options, Activities, and Salon Services
• Host Tours: Give Tours to Families and Guests, Showcasing Amenities and Resident-centered Services
• Coordinate Dining & Events: Assist with Guest Meal Arrangements, Private Dining Room Setup, and Family Events
• Support Activities: Help Residents Attend Activities or Engage in Self-initiated and In-room Leisure
• Make Daily Rounds: Check on Residents to Ensure Comfort and Promptly Meet Any Needs
• Engage Visitors: Greet Visitors Warmly, Remember Names, and Ensure an Exceptional Guest Experience
• Collaborate with Staff: Work with All Departments to Coordinate Guest and Resident Services
• Assist with Discharges: Help Pack Belongings, Carry Items, and Provide Support During Discharge
• Follow up: Call Discharged Residents to Ensure Safe Arrival and Satisfaction with Their Care Experience

What Makes You a Great Fit

• Has Excellent Interpersonal and Communication Skills
• Is Proactive and Attentive to Guest and Resident Needs
• Demonstrates a Warm, Welcoming Personality and Professionalism
• Is Organized and Skilled at Event or Schedule Coordination
• Has Experience in Customer Service, Hospitality, or Healthcare (Preferred, Not Required)

Benefits (Full-time)

• Comprehensive Coverage: Health, Dental, and Vision Insurance
• Extra Protection: Ad&D, Short-term Disability, Cancer, Critical Illness, and More
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement
• Time to Recharge: Paid Time off
• Retirement Planning: Immediate 401(K) Eligibility
• Unwavering Support: Exceptional Corporate Resources and Leadership

Equal Opportunity Employer

We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State, or Local Laws.