Resident Experience Front Desk Concierge

Dial Silvercrest Corp; Monument (CO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Holiday Pay

Immediate PTO

Referral Bonus

Free meals

Loyalty Incentive

Recognition Program

Phone Discounts

Pay Advance

Health, Dental, Vision

Life Insurance

401k

Job summary

Dial Silvercrest Corp in Monument, CO is seeking a friendly front desk receptionist to deliver exceptional customer service and manage daily operations at the lobby.

You will welcome guests, assist residents with transportation and reservations, answer calls, handle mail, and coordinate with maintenance and dining. The role requires 18+ and experience in customer service; it offers benefits such as PTO, health insurance, 401(k), and opportunities to engage with the community.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome guests and manage sign-in procedures.
• Assist residents with transportation, reservations, and information.
• Answer calls, take messages, and respond to inquiries.
• Respond in emergencies and act as liaison for all emergencies.
• Monitor lobby to ensure safety and a positive environment.
• Maintain reservations for guest suites, clubhouse, and dining.
• Receive mail and packages and distribute promptly.
• Update emergency lists and contact information as changes occur.
• Request maintenance and housekeeping services as needed.
• Perform administrative tasks: filing, data entry, and stamping.
• Help promote community events to residents and guests.
• Notify supervisor when supplies need to be ordered.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to supervisor by end of shift.
• Other duties as assigned.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Teamwork

Job description

Dial Silvercrest Corp in Monument, CO is seeking a friendly front desk receptionist to deliver exceptional customer service and manage daily operations at the lobby.

You will welcome guests, assist residents with transportation and reservations, answer calls, handle mail, and coordinate with maintenance and dining. The role requires 18+ and experience in customer service; it offers benefits such as PTO, health insurance, 401(k), and opportunities to engage with the community.