Receptionist

Dial Silvercrest Corp; Monument (CO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Holiday Pay

Immediate PTO

Referral Bonus

Free meals

Loyalty Incentive

Recognition Program

Phone Discounts

Pay Advance

Health, Dental, Vision

Life Insurance

401k

Job summary

Dial Silvercrest Corp in Monument, CO is seeking a friendly front desk receptionist to deliver exceptional customer service and manage daily operations at the lobby.

You will welcome guests, assist residents with transportation and reservations, answer calls, handle mail, and coordinate with maintenance and dining. The role requires 18+ and experience in customer service; it offers benefits such as PTO, health insurance, 401(k), and opportunities to engage with the community.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Welcome guests and manage sign-in procedures.
• Assist residents with transportation, reservations, and information.
• Answer calls, take messages, and respond to inquiries.
• Respond in emergencies and act as liaison for all emergencies.
• Monitor lobby to ensure safety and a positive environment.
• Maintain reservations for guest suites, clubhouse, and dining.
• Receive mail and packages and distribute promptly.
• Update emergency lists and contact information as changes occur.
• Request maintenance and housekeeping services as needed.
• Perform administrative tasks: filing, data entry, and stamping.
• Help promote community events to residents and guests.
• Notify supervisor when supplies need to be ordered.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to supervisor by end of shift.
• Other duties as assigned.

Skills

Customer service

Hospitality

Communication skills

Multitasking

Teamwork

Job description

Monument, CO, US

• Birthday & anniversary PTO
• Tuition Assistance
• Double pay on holidays
• PTO accrual on DAY 1
• Referral Bonus
• Free meal during shift (Up to $260 savings)
• Loyalty Incentive
• Employee Recognition Program
• Discounts through Verizon and AT&T
• Pay Advance Program
• Medical and Prescription Drug Insurance including Dental and Vision
• Basic Term Life/AD&D
• 401k

Position Overview

This position provides exceptional customer service and creates a welcoming environment within the community. The role supports daily operations at the front desk, assists with resident requests, and helps ensure smooth communication across departments.

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident.
• Assist residents and/or families with requests for transportation, reservations, and general information.
• Answer and direct phone calls, take messages, and respond to inquiries.
• Responds to emergency situations and is the point of contact in all emergency situations.
• Monitor lobby and common areas to ensure safety and promote a positive environment.
• Maintain reservations and schedule for guest suites, clubhouse, and private dining.
• Receive mail and packages and ensures they are distributed accurately and timely.
• Updates and maintains resident/family emergency list and contact information as changes occur.
• Receives requests for maintenance and housekeeping services.
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping.
• Help promote community events and activities to residents and guests.
• Notify supervisor when items need to be ordered, received, and maintain office supply list.
• Maintain confidentiality of resident and community information.
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
• Other duties as assigned.

Education, Experience and Other Required

Experience in customer service, hospitality, or senior living

Must be at least 18 years of age

Knowledge, Skills, and Abilities Required

• Basic computer skills, including phone systems
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Promote teamwork in providing services to residents.