Resident Experience Concierge - Senior Living Front Desk

Dial Silvercrest Corp; Peoria (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Birthday & anniversary PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

Loyalty Incentive

Employee Recognition Program

Discounts through Verizon and AT&T

Pay Advance Program

Medical and Prescription Drug coverage

401k

Job summary

Dial Silvercrest Corp is looking for a front desk representative to provide exceptional customer service and create a welcoming environment in Peoria, IL. The role involves assisting residents, managing guest needs, and communicating across departments to ensure smooth operations.

Ideal candidates should have experience in customer service or hospitality, be at least 18 years old, and possess strong communication skills.

Qualifications

• Experience in customer service, hospitality, or senior living.
• Must be at least 18 years of age.

Responsibilities

• Provide exceptional customer service at front desk.
• Assist residents with requests and transportation.
• Answer and direct phone calls and inquiries.
• Respond to emergency situations quickly and effectively.
• Monitor lobby areas for safety and positivity.
• Maintain reservations and schedule for guest suites.
• Receive and distribute mail and packages.
• Perform administrative tasks like filing and data entry.
• Promote community events and activities.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Tools

Basic computer skills

Phone systems

Job description

Dial Silvercrest Corp is looking for a front desk representative to provide exceptional customer service and create a welcoming environment in Peoria, IL. The role involves assisting residents, managing guest needs, and communicating across departments to ensure smooth operations.

Ideal candidates should have experience in customer service or hospitality, be at least 18 years old, and possess strong communication skills.