Resident Experience Field Services Specialist

Invitation Homes; Tempe (AZ); On-site; < USD 1,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus program

Generous paid time off

401k with company matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services in Tempe, AZ. You will provide administrative support, deliver customer service, and coordinate maintenance solutions for residents and partners in a fast-paced environment.

You will monitor dashboards, manage daily schedules, handle resident concerns, review work orders, and assist with utility coordination and evictions. Strong communication and organizational skills are essential for success.

Qualifications

• High school Diploma or GED.
• Experience in customer service or administrative functions.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications.
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency.
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action.
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing.
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner.
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal.
• Performing other duties as assigned.

Skills

Customer service

Administrative support

MS Word

Excel

Outlook

Adobe

Education

High school Diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Field Services in Tempe, AZ. You will provide administrative support, deliver customer service, and coordinate maintenance solutions for residents and partners in a fast-paced environment.

You will monitor dashboards, manage daily schedules, handle resident concerns, review work orders, and assist with utility coordination and evictions. Strong communication and organizational skills are essential for success.