Resident Experience Specialist

Onni Group of Companies; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Onni Group of Companies in Tempe, AZ is seeking a Resident Services Coordinator to be the face of our property management team, ensuring residents experience the highest quality service and compliance with laws.

You will handle move-in inspections, coordinate orientations, support rent collection and service requests, maintain leasing office standards, and collaborate with leasing and management to deliver exceptional customer care.

Qualifications

• High School Diploma or equivalent required.
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties.
• Excellent interpersonal, oral, and written communication skills.
• Excellent writing, proofreading, and editing skills.

Responsibilities

• Schedules move-in and moves out inspections with residents.
• Coordinates move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Supports the Assistant Manager in rent collection, service request completion, customer service phone calls, file organization, resident communication and other administrative duties.
• Organizes and manages inventory list of products used by leasing and management.
• Performs any and all duties of a Leasing Coordinator as needed to the benefit of the property.
• Supports the leasing team with the assistance of file checklist tasks.
• Shops competitive properties
• Helps plan and supports monthly resident functions
• Maintains exceptional standard of leasing office, tour path, and model apartments.
• Reviews unit turn requirements with supervisor prior to move-ins.
• Completes final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
• Places move-in gifts in all units prior to the new resident moving in.
• Assists current residents with lease renewal options.
• Provides exceptional service to customers, vendors, and colleagues.
• Promotes and participates in Company sponsored training programs
• Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Completes all training provided by the company with regards to, fair housing, marketing, leasing, customer service, etc.
• Performs other duties as required

Skills

Interpersonal skills

Communication skills

Microsoft Office suite

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Onni Group of Companies in Tempe, AZ is seeking a Resident Services Coordinator to be the face of our property management team, ensuring residents experience the highest quality service and compliance with laws.

You will handle move-in inspections, coordinate orientations, support rent collection and service requests, maintain leasing office standards, and collaborate with leasing and management to deliver exceptional customer care.