Resident Services Specialist: Move-In Expert & Leasing Support

Capilano Properties #2, LLC; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Onni Group seeks a Resident Services Coordinator to be the face of our property management team in Tempe, ensuring top-tier resident experiences and adherence to applicable laws. The role involves coordinating move-ins/outs, orientations, rent support, and daily administrative tasks within a well-maintained leasing office.

Ideal candidates demonstrate excellent communication, organization, and customer service skills, with proficiency in Microsoft Office and a commitment to high standards in

Qualifications

• High School Diploma or equivalent required.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent interpersonal, oral, and written communication skills.
• Strong customer service orientation and ability to interact professionally with residents, vendors, and colleagues.

Responsibilities

• Schedule move-in and move-out inspections with residents.
• Coordinate move-in orientations and promote excellent resident experience.
• Support Assistant Manager with rent collection, service requests, and administrative duties.
• Organize inventory and assist leasing team with file checklists.
• Assist with lease renewals and respond to resident inquiries.
• Maintain leasing office and model apartments to high standards.
• Support monthly resident functions and ensure compliance with policies and laws.

Skills

Excel

Word

PowerPoint

Outlook

Interpersonal skills

Written communication

Oral communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Onni Group seeks a Resident Services Coordinator to be the face of our property management team in Tempe, ensuring top-tier resident experiences and adherence to applicable laws. The role involves coordinating move-ins/outs, orientations, rent support, and daily administrative tasks within a well-maintained leasing office.

Ideal candidates demonstrate excellent communication, organization, and customer service skills, with proficiency in Microsoft Office and a commitment to high standards in