Resident AR & Compliance Specialist

Invitation Homes Inc.; Phoenix (AZ); On-site; USD 27,813 - 48,216; Full time

Benefits offered by this job

Annual bonus

Health insurance

401k with company match

Paid time off

Casual dress

Job summary

Invitation Homes in Phoenix is seeking a Specialist, Resident Recovery to manage AR, lease compliance, and eviction processes. You will post payments, review delinquencies, and ensure ledger accuracy while delivering empathetic resident support.

The role requires strong customer service experience, ability to multitask across IT platforms, and knowledge of Salesforce. You will collaborate with local markets and centralized teams to resolve complex AR issues and maintain compliant resident

Qualifications

• Two years of customer service and/or AR/property management experience.
• Ability to multitask using a variety of IT platforms simultaneously.
• Salesforce knowledge preferred.

Responsibilities

• Manage and resolve AR activities, including payment posting review, delinquency resolution, and ledger accuracy.
• Outbound outreach to residents to resolve delinquency, payment plans, and pre-eviction concerns.
• Coordinate and execute eviction-related activities in compliance with lease terms and laws.
• Handle inbound resident calls related to delinquency and eviction status; document interactions in Salesforce.
• Partner with local market teams and centralized partners to resolve AR issues across markets.
• Follow standardized workflows to ensure consistent execution.

Skills

Customer service

Accounts receivable

Property management

Multi-task IT platforms

Education

High School or GED

Tools

Salesforce

Property management software

Job description

Invitation Homes in Phoenix is seeking a Specialist, Resident Recovery to manage AR, lease compliance, and eviction processes. You will post payments, review delinquencies, and ensure ledger accuracy while delivering empathetic resident support.

The role requires strong customer service experience, ability to multitask across IT platforms, and knowledge of Salesforce. You will collaborate with local markets and centralized teams to resolve complex AR issues and maintain compliant resident