Customer Service Representative - Field Services

1KD THR Property Management LP; Tempe, Phoenix (AZ, AZ); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401k with match

Job summary

Invitation Homes is seeking a Customer Service Representative – Field Services in Tempe, AZ to provide administrative support, customer service, and maintenance solutions to residents and partners. Responsibilities include monitoring dashboards, scheduling, handling resident concerns, and coordinating utilities and evictions.

A high school diploma or GED and strong communication skills are required. The role offers competitive pay, annual bonus potential, and comprehensive benefits including

Qualifications

• High school diploma or GED.
• Experience in customer service or administrative roles.
• Experience in property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communication skills.
• Effective customer service and conflict resolution skills.
• Proficiency in MS Word, Excel, Outlook and Adobe.

Responsibilities

• Monitor maintenance and turn & rehab dashboards and task center daily to ensure efficient response times.
• Manage the maintenance technician and/or superintendent schedules and assignments for optimal efficiency.
• Serve as first contact for maintenance-related resident concerns and coordinate with internal teams for action.
• Review and approve/decline work orders within approval limits, verifying scope, documentation, and pricing.
• Coordinate vacant utility issues to ensure timely activation.
• Manage eviction schedules and personal property holds; coordinate eviction clean-outs and removals.
• Perform other duties as assigned.

Skills

Customer service

Communication

Administrative skills

MS Word

Excel

Outlook

Adobe

Conflict resolution

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Adobe

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities:

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Your Experience Includes

• High school Diploma or GED
• Proven experience in customer service or administrative functions
• Experience in the property management or maintenance industry is helpful
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Why Us

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].