Resident Experience Coordinator (Multifamily)

Willow Bridge Property Company; Florida; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company is hiring a Resident Services Coordinator to assist with the move‑in/out process at a multi‑family community. The role centers on heavy customer service, coordinating maintenance with vendors and contractors, and delivering exemplary service per Willow Bridge’s standards.

The ideal candidate has 1–2 years in residential property management or customer service, strong communication and multitasking skills, and a positive, professional demeanor.

Qualifications

• 1–2 years’ experience in residential property management or customer service role preferred.
• Experience coordinating with vendors or service providers (appliances, plumbing, electrical) preferred.
• Proficiency in Microsoft Office (Word, Excel, email) and basic Internet search.
• Strong communication and interaction with customers, vendors, management, coworkers.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete duties.
• Must possess a positive and professional demeanor and be able to travel to regional locations if needed.

Responsibilities

• Manage the Resident Services Office.
• Greet guests and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations.
• Respond to in-person, phone and email inquiries, including providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Skills

Customer service

Communication

Interpersonal skills

Time management

Tools

Microsoft Office

Word

Excel

Email

Yardi

Payscan

Job description

Willow Bridge Property Company is hiring a Resident Services Coordinator to assist with the move‑in/out process at a multi‑family community. The role centers on heavy customer service, coordinating maintenance with vendors and contractors, and delivering exemplary service per Willow Bridge’s standards.

The ideal candidate has 1–2 years in residential property management or customer service, strong communication and multitasking skills, and a positive, professional demeanor.