Resident Services Coordinator

Willow Bridge Property Company; Florida; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Willow Bridge Property Company is hiring a Resident Services Coordinator to assist with the move‑in/out process at a multi‑family community. The role centers on heavy customer service, coordinating maintenance with vendors and contractors, and delivering exemplary service per Willow Bridge’s standards.

The ideal candidate has 1–2 years in residential property management or customer service, strong communication and multitasking skills, and a positive, professional demeanor.

Qualifications

• 1–2 years’ experience in residential property management or customer service role preferred.
• Experience coordinating with vendors or service providers (appliances, plumbing, electrical) preferred.
• Proficiency in Microsoft Office (Word, Excel, email) and basic Internet search.
• Strong communication and interaction with customers, vendors, management, coworkers.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete duties.
• Must possess a positive and professional demeanor and be able to travel to regional locations if needed.

Responsibilities

• Manage the Resident Services Office.
• Greet guests and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations.
• Respond to in-person, phone and email inquiries, including providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Skills

Customer service

Communication

Interpersonal skills

Time management

Tools

Microsoft Office

Word

Excel

Email

Yardi

Payscan

Job description

Overview

Founded in 1965 by Mack Pogue as Lincoln Property Company, Willow Bridge Property Company is one of the United States’ most respected full-service residential property companies, operating a successful portfolio in 75 markets. Headquartered in Dallas, Texas, Willow Bridge proudly employs over 5,500 team members, has built over 200,000 apartments and manages 220,000 units for its clients. To learn more, visit willowbridgepc.com.

We create places people want to call home — starting with you.

With decades of proven success, Willow Bridge is a national leader in residential property management and development, active in 29 states and managing more than 230,000 apartment homes across the U.S.

At Willow Bridge, our purpose drives everything we do. Whether you're launching your career or looking to take the next step, we're here to support your growth with intention, flexibility, and real opportunities to make an impact.

We're currently hiring for a Resident Services Coordinator — someone who brings fresh thinking, follows through, and knows how to bring people together to get results. We value people who lead by listening, communicate with clarity, and take initiative to find better ways forward. If you're someone who believes in showing up with integrity, working collaboratively, and driving positive change, you'll feel right at home here.

Let's grow together at Willow Bridge.

Responsibilities

As a Resident Services Coordinator, you will assist with the resident move in / out process of a multi-family residential community. Your role includes heavy customer service interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors, ensuring that all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Willow Bridge Property Company’s quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Manage the Resident Services Office.
• Greet guest and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.
• Respond to in-person, phone and email inquiries, which includes providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local business and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, Internetsearch, email correspondence, math, Microsoft Office, including Word,
• Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal/company vehicle or electrical cart.
• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.