Resident Experience Specialist (Multifamily)

Waterton Search; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401K + match

Paid time off

Parental leave

Learning & training

Career advancement

Job summary

Waterton is seeking a Resident Services Coordinator to engage with residents, respond to inquiries, and support leasing activities within our community. The role emphasizes exceptional customer service, proactive problem solving, and teamwork to enhance resident satisfaction and occupancy goals.

The ideal candidate brings at least one year of multifamily property management experience, strong communication skills, and a service-oriented mindset.

Qualifications

• Minimum of one year of multifamily property management experience.
• Ability to multi-task and adapt in a fast-paced work environment.
• Excellent communication, conflict resolution, and customer service abilities.
• High school diploma or equivalent relevant experience.

Responsibilities

• Build and maintain positive resident relationships by responding promptly to inquiries, addressing concerns, and planning resident events.
• Conduct community tours, follow up with prospective residents, administer lease renewals, and manage documentation accurately and efficiently.
• Address resident concerns by monitoring recurring service requests, coordinating timely resolutions with the service team, escalating issues when appropriate, and following up to ensure resident satisfaction.
• Partner closely with centralization, service, and office team members to support community operations and compliance with company policies and Fair Housing requirements.

Skills

Customer service

Communication

Multi-tasking

Conflict resolution

Teamwork

Education

High school diploma

Job description

Waterton is seeking a Resident Services Coordinator to engage with residents, respond to inquiries, and support leasing activities within our community. The role emphasizes exceptional customer service, proactive problem solving, and teamwork to enhance resident satisfaction and occupancy goals.

The ideal candidate brings at least one year of multifamily property management experience, strong communication skills, and a service-oriented mindset.