Resident Concierge & Community Experience Lead

Willow Bridge Property Company; Phoenix (AZ); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k)

Job summary

Willow Bridge Property Company is hiring a Concierge to manage the front desk, assist residents, and coordinate events at our residential properties. The role emphasizes excellent communication, reliability, and a guest-focused approach to service.

You will be the primary contact for residents, visitors, and vendors, ensuring a smooth living experience and timely responses to inquiries. This on-site role requires professional presentation and collaborative teamwork.

Qualifications

• High school education or equivalent required; college degree preferred.
• Strong interpersonal, writing, management and leadership abilities.
• Proficient in basic math and customer service skills.
• Excellent communication and organizational abilities; ability to handle multiple tasks.

Responsibilities

• Manage the front desk and office area
• Plan/attend Resident events
• Follow up with residents and visitors as needed
• Provide information and assist residents, vendors, contractors and prospective residents
• Be a primary contact between residents, prospective residents and the company
• Promote positive and proactive resident relations and high-quality living experiences
• Handle rent collection and payments as part of property operations
• Accept and disburse Resident packages

Skills

Interpersonal skills

Communication

Leadership

Organizational skills

Customer service

Typing / computer skills

Math proficient

Team collaboration

Education

High school diploma

College degree or equivalent

Tools

Word

Excel

Internet Explorer

Windows XP

Job description

Willow Bridge Property Company is hiring a Concierge to manage the front desk, assist residents, and coordinate events at our residential properties. The role emphasizes excellent communication, reliability, and a guest-focused approach to service.

You will be the primary contact for residents, visitors, and vendors, ensuring a smooth living experience and timely responses to inquiries. This on-site role requires professional presentation and collaborative teamwork.