Resident Experience Coordinator

Phaxis; Newport (RI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) with company match

12+ paid holidays

15 days PTO

Life insurance

FSA

Disability insurance

Nationwide Pet Insurance

Employee discounts

Job summary

Phaxis is seeking a friendly Property Receptionist to join its on-site property management team in Newport, RI. You will be the first contact for residents, visitors, and vendors, delivering outstanding customer service and providing essential administrative support.

The role features a Monday–Friday, 8:00 AM–5:00 PM schedule with an hourly pay range of $21.00–$30.00. A High School Diploma or GED and at least 1 year of reception or administrative experience are required.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of receptionist, administrative assistant, front desk, or customer service experience.
• Property management or affordable housing experience is a plus, but not required.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced office environment.
• Strong organizational skills with exceptional attention to detail.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Professional, dependable, and able to maintain confidentiality.

Responsibilities

• Greet residents, applicants, visitors, and vendors in a courteous and professional manner.
• Answer and direct incoming phone calls using excellent customer service skills.
• Manage incoming and outgoing mail, emails, and correspondence.
• Maintain resident files, records, and confidential documentation.
• Prepare letters, notices, memos, and other office correspondence.
• Track resident visits, phone calls, and service requests.
• Assist with work order requests and ensure timely follow-up.
• Maintain office supplies and assist with general office organization.
• Support the property management team with administrative and clerical tasks.
• Ensure office operations remain organized, efficient, and compliant with company policies.
• Perform additional administrative duties as assigned.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Phaxis is seeking a friendly Property Receptionist to join its on-site property management team in Newport, RI. You will be the first contact for residents, visitors, and vendors, delivering outstanding customer service and providing essential administrative support.

The role features a Monday–Friday, 8:00 AM–5:00 PM schedule with an hourly pay range of $21.00–$30.00. A High School Diploma or GED and at least 1 year of reception or administrative experience are required.