Guest Experience Concierge

TPG Hotels & Resorts; Providence (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Retirement Plan with company

Paid Time Off and Holidays

Employee discounts on hotel properties

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent in Providence, RI to welcome guests and handle daily front desk operations. You will check in guests, manage reservations, process payments, and provide information about local amenities and services.

The role requires strong communication, solid organizational skills, and the ability to balance guest needs with administrative tasks in a fast-paced hotel environment.

Qualifications

• High school education or equivalent required.
• Strong guest service orientation and professional demeanor.
• Basic accounting skills and familiarity with hospitality practices.
• Ability to remain calm under pressure and handle multiple tasks.

Responsibilities

• Greet and assist guests; manage check-in/check-out and verify reservations.
• Process payments, issue invoices, and ensure billing accuracy.
• Answer phone calls and emails; direct inquiries to appropriate departments.

Skills

Guest service

Basic accounting

Hospitality knowledge

Communication

Time management

Computer literacy

Education

High school diploma

Tools

Calculator

POS system

Office equipment

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent in Providence, RI to welcome guests and handle daily front desk operations. You will check in guests, manage reservations, process payments, and provide information about local amenities and services.

The role requires strong communication, solid organizational skills, and the ability to balance guest needs with administrative tasks in a fast-paced hotel environment.