Resident Experience & Front Desk Specialist

Personnel Resources, Inc.; Dothan (AL); On-site; USD 19,286 - 24,796; Full time

Job summary

Personnel Resources, Inc. is seeking a friendly Front Desk Receptionist to be the first point of contact for residents, applicants, vendors, and visitors.

You will help create a welcoming, professional environment and deliver outstanding customer service while providing essential administrative support. Responsibilities include greeting guests, answering calls, routing messages, managing calendars, assisting with forms, and handling mail and office tasks.

Qualifications

• High school diploma or GED required.
• At least one year of customer service, receptionist, or general office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Office Suite and standard office equipment.
• Strong organizational skills and ability to prioritize multiple tasks.

Responsibilities

• Welcome residents, applicants, vendors, and visitors in a professional and courteous manner and direct them to the appropriate staff or department.
• Answer and route incoming telephone calls promptly, take accurate messages, and manage the voicemail system.
• Maintain a clean, organized, and professional reception area and ensure all required public notices, including Fair Housing, resident rights, and LEP materials, are current and prominently displayed.
• Receive, sort, date‑stamp, and distribute incoming mail, packages, faxes, and interoffice correspondence; prepare outgoing mail as needed.
• Schedule and confirm appointments and maintain shared calendars and conference room reservations.
• Assist residents and applicants with completing forms, submitting required documentation, and navigating Housing Authority programs; refer complex questions to the appropriate staff member.
• Perform general administrative duties including filing, scanning, photocopying, data entry, and preparing routine correspondence.
• Update and maintain the Housing Authority's social media platforms.
• Provide excellent customer service while maintaining confidentiality and professionalism.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Phone etiquette

Bilingual EN/SP

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Personnel Resources, Inc. is seeking a friendly Front Desk Receptionist to be the first point of contact for residents, applicants, vendors, and visitors.

You will help create a welcoming, professional environment and deliver outstanding customer service while providing essential administrative support. Responsibilities include greeting guests, answering calls, routing messages, managing calendars, assisting with forms, and handling mail and office tasks.