On-Site Resident Experience Coordinator

GY Properties; Philadelphia (Philadelphia County); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Company paid medical insurance

401(k) retirement plan with company匹配

Dental and vision insurance

Vacation and paid time off

Employee referral program

Complimentary employee parking

Continuing education and training

Job summary

GY Properties, a Philadelphia-based real estate company, is seeking aResident Coordinator to support day-to-day resident relations across Center City properties. You will handle communications, events, vendor coordination, and promotional outreach to enhance the resident experience.

The ideal candidate is highly organized with 1–3 years in hospitality, leasing, or property management, proficient in MS Office, and comfortable managing multiple priorities in a fast-paced environment.

Qualifications

• 1-3 years of customer service, hospitality, property management, leasing, administrative, or related experience preferred.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills with strong customer service orientation.
• Strong organizational, multitasking, and time management skills with attention to detail.

Responsibilities

• Serve as the first point of contact for resident calls, walk-ins, emails, and inquiries.
• Address and troubleshoot routine resident concerns before escalation.
• Assist with resident-related matters, vendor coordination, and marketing project support.
• Maintain records, monitor deadlines, support reporting and data tracking.
• Update pricing in Entrata using pricing trackers.
• Create and distribute resident communications and marketing materials.
• Coordinate signage and marketing projects with vendors and onsite teams.
• Support resident retention and community engagement initiatives.

Skills

Customer service

Excel

Communication

Organization

Tools

Canva

Job description

GY Properties, a Philadelphia-based real estate company, is seeking aResident Coordinator to support day-to-day resident relations across Center City properties. You will handle communications, events, vendor coordination, and promotional outreach to enhance the resident experience.

The ideal candidate is highly organized with 1–3 years in hospitality, leasing, or property management, proficient in MS Office, and comfortable managing multiple priorities in a fast-paced environment.