Resident Experience Coordinator

Greystar; Menlo Park, Northern (CA, KY); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability & Life insurance

Paid Time off

Birthday off

Sabbatical after 10 years

401(k) with Company Match

Parental Leave

Housing discount

Employee Assistance Program

Job summary

Greystar is hiring a Resident Services Coordinator in Menlo Park to deliver effective customer service to prospective and current residents and property staff. You will assist with resident activities planning and promote a quality living experience across the community.

The role involves coordinating resident functions, publishing newsletters, handling issues, and managing maintenance requests while ensuring guest suites and amenities are well maintained.

Qualifications

• 1-2 Years Customer Service Experience Required.
• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property and assisting with utility setup and package delivery reminders.
• Develops and publishes property newsletter with planned events, resident services, and advertisements.
• Handles resident issues including neighbor disputes, maintenance repairs, and resident requests.
• Prepares incident reports pertaining to resident issues per Company standards.
• Manages scheduling of activity center/clubhouse rentals and collects applicable fees.
• Ensures guest suites are in rental condition and provides amenities (movies, books, games).
• Processes work orders for maintenance, confirms timely completion, and checks resident satisfaction.

Skills

Customer Service

Job description

Greystar is hiring a Resident Services Coordinator in Menlo Park to deliver effective customer service to prospective and current residents and property staff. You will assist with resident activities planning and promote a quality living experience across the community.

The role involves coordinating resident functions, publishing newsletters, handling issues, and managing maintenance requests while ensuring guest suites and amenities are well maintained.