Resident Experience Coordinator

Avenue5 Residential; Arlington (VA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health coverage

401K matching

Paid holidays

Tuition reimbursement

Professional development

Mentoring

Job summary

Avenue5 Residential is seeking a Resident Services Coordinator for Crystal House in Arlington, VA. The role focuses on delivering exceptional customer service, greeting residents, handling inquiries, and coordinating front desk operations to create a stress-free living environment.

You will support leasing staff, assist residents and guests, manage packages and orders, and help plan resident events while upholding safety and service standards at all times.

Qualifications

• High school diploma is required.
• At least one year of customer service experience is required.
• One year of previous residential multifamily experience is preferred.

Responsibilities

• Greets and escorts prospective residents to the leasing office.
• Answers incoming calls and schedules appointments for leasing staff.
• Provides information and assistance to residents, prospective residents, suppliers, and staff.
• Prepares and serves snacks and drinks as needed.
• Delivers packages to residents and staff.
• Maintains stocked supplies and places orders when needed.
• Assists with resident activities and coordinates with maintenance staff.
• Reports issues to managers and administrative staff.
• Develops property communications and posts reminders for residents.

Skills

Organizational skills

Time management

Interpersonal skills

MS Office (Outlook, Word, Excel)

English proficiency

Customer service

Independent work

Communication

Education

High school diploma

Tools

Property management software

Job description

Avenue5 Residential is seeking a Resident Services Coordinator for Crystal House in Arlington, VA. The role focuses on delivering exceptional customer service, greeting residents, handling inquiries, and coordinating front desk operations to create a stress-free living environment.

You will support leasing staff, assist residents and guests, manage packages and orders, and help plan resident events while upholding safety and service standards at all times.