Resident Experience Concierge

Avenue5 Residential, LLC Career Center; Arlington (VA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K matching

Paid holidays

Mentoring

Professional development

Tuition reimbursement

Recognition program

Discount programs

Job summary

Avenue5 Residential is seeking a Resident Services Coordinator for Crystal House in Arlington, VA. You will manage front desk activities, assist residents and prospective residents, and coordinate services to ensure a welcoming, well-run community.

Key duties include answering calls, scheduling tours, distributing information, handling packages, coordinating events, and supporting maintenance with work orders. A high school diploma and 1 year of customer service are required.

Qualifications

• High school diploma required.
• At least 1 year of customer service experience required.
• 1 year of residential multifamily experience preferred.

Responsibilities

• Greets and escorts prospective residents to the leasing office.
• Answers calls, schedules appointments for leasing staff.
• Provides information and assistance to residents and prospects.
• Prepares snacks and drinks for guests.
• Accepts and delivers packages to residents and staff.
• Maintains supplies and places orders when needed.
• Develops resident activities suited to property demographics.
• Assists maintenance by processing and following up on work orders.
• Inspects buildings and grounds for safety and cleanliness.
• Schedules elevator usage for moves and deliveries when applicable.
• Maintains logs for equipment rentals and services.
• Publishes property communications and posts reminders.
• Communicates issues to managers and staff.
• Executes emergency plan drills and safety procedures.

Skills

Organizational skills

Interpersonal skills

Time management

Customer service

English proficiency

Office equipment use

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Avenue5 Residential is seeking a Resident Services Coordinator for Crystal House in Arlington, VA. You will manage front desk activities, assist residents and prospective residents, and coordinate services to ensure a welcoming, well-run community.

Key duties include answering calls, scheduling tours, distributing information, handling packages, coordinating events, and supporting maintenance with work orders. A high school diploma and 1 year of customer service are required.