Resident Services Coordinator

Avenue5 Residential; Arlington (VA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health coverage

401K matching

Paid holidays

Tuition reimbursement

Professional development

Mentoring

Job summary

Avenue5 Residential is seeking a Resident Services Coordinator for Crystal House in Arlington, VA. The role focuses on delivering exceptional customer service, greeting residents, handling inquiries, and coordinating front desk operations to create a stress-free living environment.

You will support leasing staff, assist residents and guests, manage packages and orders, and help plan resident events while upholding safety and service standards at all times.

Qualifications

• High school diploma is required.
• At least one year of customer service experience is required.
• One year of previous residential multifamily experience is preferred.

Responsibilities

• Greets and escorts prospective residents to the leasing office.
• Answers incoming calls and schedules appointments for leasing staff.
• Provides information and assistance to residents, prospective residents, suppliers, and staff.
• Prepares and serves snacks and drinks as needed.
• Delivers packages to residents and staff.
• Maintains stocked supplies and places orders when needed.
• Assists with resident activities and coordinates with maintenance staff.
• Reports issues to managers and administrative staff.
• Develops property communications and posts reminders for residents.

Skills

Organizational skills

Time management

Interpersonal skills

MS Office (Outlook, Word, Excel)

English proficiency

Customer service

Independent work

Communication

Education

High school diploma

Tools

Property management software

Job description

Job Title: Resident Services Coordinator

Salary: $22 to $23 Per Hour

Schedule: Full-Time | Saturdays Required plus 4-Weekdays

Explore Crystal House

Unlock your potential with Avenue5 Residential.

Your ideas. Your development. Your experience.

We take care of you, so you can take care of our residents, properties and clients.

Property management may be our business, but people are our passion.

Empowering you to be the best.

Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401K contributions.
• Mental and emotional wellness: Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
• Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.

About The Resident Services Coordinator Position At Crystal House

We’re looking for a talented resident services coordinator who will be responsible for providing a comfortable atmosphere and stress-free environment to residents and their guests by delivering exceptional customer service. Duties include managing the front desk or office area, providing miscellaneous services and information to residents, at their request, as well as assisting prospective residents, suppliers, contractors, and visitors as needed.

• Greets and escorts prospective residents to the leasing office.
• Answers incoming calls, places outgoing calls, and schedules appointments for leasing associates.
• Offers and provides information and assistance to residents, prospective residents, suppliers, contractors, office staff, and management as needed.
• Prepares complimentary services, such as snacks and drinks.
• Accepts and delivers packages to residents and property staff.
• Ensures supplies are stocked and places orders when needed.
• Develops and implements resident activities appropriate for the demographics of the property.
• Assists the maintenance team by processing work orders; follows up on work orders to ensure they are completed timely and accurately; and files work orders when complete.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• If applicable, schedules elevator usage for resident move-ins, move-outs, and deliveries.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the property.
• Ensures the business center is organized and equipment is working properly.
• Develops and publishes property communication for residents to inform them of planned events, activities, information, resident services, and advertisements.
• Posts flyers and other important reminders in designated areas.
• Communicates issues to managers or appropriate office staff member.
• Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Education And Experience

• High school diploma is required.
• At least one year of customer service experience is required.
• One year of previous residential multifamily experience is preferred.

Skills And Requirements

• Strong organizational and time-management skills.
• Strong interpersonal skills to effectively and sensitively communicate.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Our Core beliefs:

• Put people and partnerships first
• Empower associates
• Focus on solutions
• Champion ideas that accelerate success
• Deliver proof over promises

Experience Our Award Winning Culture

• Top 15 national finalist on the Best Places to Work Multifamily™
• Certified as a Great Place to Work® since 2017
• Listed as one of the Best Workplaces in Real Estate™
• Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
• Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List

We’re a fast-growing property management company with new opportunities popping up daily. Search open positions to find your next adventure. If you don’t see anything today, keep checking. Tomorrow, you may find your dream job.