Resident Experience & Coordination Specialist

Augusta Rental Homes; Augusta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Augusta Rental Homes seeks a Resident Services Coordinator to be the frontline contact for residents, prospects, and vendors. You will handle calls, assist in real time, and coordinate needs to minimize transfers and delays.

This execution-focused role oversees move-ins, move-outs, renewals, and payment workflows, ensuring clear communication across teams and vendors. Success is measured by responsiveness, service quality, and reliable resident support operations.

Responsibilities

• Answer incoming calls and assist residents in real time.
• Resolve or coordinate resident needs without unnecessary transfers, delays, or handoffs.
• Coordinate resident communications and key processes such as move-ins, move-outs, renewals, and payment-related workflows.
• Maintain strong communication between residents, internal teams, and vendors.

Job description

Augusta Rental Homes seeks a Resident Services Coordinator to be the frontline contact for residents, prospects, and vendors. You will handle calls, assist in real time, and coordinate needs to minimize transfers and delays.

This execution-focused role oversees move-ins, move-outs, renewals, and payment workflows, ensuring clear communication across teams and vendors. Success is measured by responsiveness, service quality, and reliable resident support operations.