Frontline Resident Experience Coordinator

The JOY FM; Augusta (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

Augusta Rental Homes is seeking a Resident Services Coordinator to serve as the frontline contact for residents, prospects, and vendors in Augusta, GA. The role focuses on timely, professional support and accurate documentation across all resident interactions.

You will coordinate move-ins, move-outs, renewals, and payment-related workflows while ensuring policies and SOPs are followed. This is an execution-driven role emphasizing service quality and reliability.

Qualifications

• Serve as the primary point of contact for residents, prospects, and vendors.
• Answer incoming calls promptly and professionally, providing direct assistance.
• Resolve resident questions or coordinate internal/vendor support without unnecessary transfers.
• Document all resident communication accurately and in real time.
• Coordinate move-in/move-out processes and renewals in line with documented systems.
• Explain charges, late fees, and ledger activity per policy.

Responsibilities

• Act as frontline representative for residents, prospects, and vendors.
• Answer calls promptly and professionally with direct assistance.
• Coordinate internal or vendor support to resolve issues.
• Maintain friendly, professional presence in all interactions.
• Document resident communication accurately and in real time.
• Support move-in/move-out, renewals, and payment workflows.

Skills

Customer service

Communication

Empathy

Documentation

Time management

Problem solving

Job description

Augusta Rental Homes is seeking a Resident Services Coordinator to serve as the frontline contact for residents, prospects, and vendors in Augusta, GA. The role focuses on timely, professional support and accurate documentation across all resident interactions.

You will coordinate move-ins, move-outs, renewals, and payment-related workflows while ensuring policies and SOPs are followed. This is an execution-driven role emphasizing service quality and reliability.